FAQ
Our FAQ section is brimming with answers to your most pressing questions. We've crafted it with care, just like our exquisite jewelry pieces, to ensure your shopping experience is as seamless as it is stunning.
Orders and delivery
How Long Does An Order Take To Arrive?
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Account area.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Which Payment Methods Do You Accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
Jewellery
What materials are your jewelry pieces made from?
Our jewellery is made from 9K/18K solid gold and natural gemstones.
Do you offer customization or personalized jewelry options?
Yes, we certainly do. We offer bespoke services to accommodate all your customisation and personalisation preferences.
How can I determine my ring size for a perfect fit?
Please visit our size guide to understand more about ring sizes.
Are your gemstones ethically sourced?
All our gemstones are ethically sourced and carefully handpicked by our founder and creative director.
Can I order replacement earring backs or clasps for my jewelry?
Yes, you can, but it will incur an associated cost.
Do you offer gift wrapping or packaging options for special occasions?
We offer gifting services specially curated to care for your gifting needs.
Our brand
Who is the creative mind or designer behind Simone Jewels?
We have a team of designers that is led by our Founder and Creative Director, Simone.
Can I learn more about the craftsmanship?
Our skilled artisans meticulously craft each piece using the finest gemstones and diamonds. Rigorous quality checks are conducted to ensure the utmost quality, providing you with the assurance of excellence.
How long has Simone Jewels been in the jewelry industry?
Our brand was founded in 2006, boasting an impressive 18 years of presence and experience in the industry.
Can I follow you on social media for updates and promotions?
Absolutely, you're welcome to connect with us on Instagram by following @simonejewels, or you can stay informed about our latest updates by subscribing to our newsletter at the bottom of our webpage.
