Changed your mind on your purchase? No problem! Enjoy a one-time exchange of your jewellery within 7 days from delivered date.

Only valid for exchange to items of the same value or higher. Difference in value is non-refundable.

Bespoke and engraved items are non-exchangeable.

Item will be eligible for exchange only if it is in their original purchase condition (undamaged and in new and unused condition). Any item with signs of wear or any work done on item by any other jeweller other than Simone Jewels will not be accepted.

Make an appointment with us to drop off the item to enjoy a free exchange, otherwise you will be required to bear charges for return shipping and insurance fees. Items for exchange must reach us within 7 calendar days from delivered date.

In case of manufacturing defects, we will offer an exchange or repair within the warranty period of 30 days from date of delivery. In this case, return shipping costs will be borne by Simone Jewels.

Upon receipt of the defective item, we will assess the piece to make a new piece or repair and ship it back to you free of charge.

Manufacturing defects do not include damages caused by wear and tear or mishandling by anyone other than Simone Jewels.

Exchange requests will be dealt with on a case-by-case basis at the discretion of Simone Jewels.

For more information, please contact us to speak to one of our advisors.